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Customer Service

 

  • Shipping & Delivery
  • We do not ship to P.O. Boxes.
  • We only ship within the Continental US, Hawaii, Alaska.
  • Order placed before 2pm ET M-F will generally go out the same day.
  • Orders placed after 2pm M-F or on weekends will go out the next business day.
  • We ship all orders M-F even when our retail store is closed.

          • This map illustrates service schedules in business days as of 01/01/12 for UPS Ground shipments from our location in N.J.

 

 

          • Returns & Replacements
          • All Returns must be made with in 7 days of the original purchase.
          • No Guarantees on live fish. Please see Koi Shipping and Delivery.
          • Potential 20% restock fee on dry goods.
          • No returns on chemicals.
          • No returns on electrical items.
          • No returns on food unless it is unopened.
          • No returns on pre-cut items.
          • Refunds of shipping & handling if error is due to www.usakoi.com.
          • We do not accept Credit Card or Debit Cards issued outside of the USA.

 

                • Ordering
                • You can order koi or products easily from USA Koi. All you have to do is click to buy on www.usakoi.com or call 856-881-7088 to place an order over the phone. You can also fax your orders to 856-881-7089 or email them to orders@usakoi.com.

 

                • Payment, Pricing & Promotions
                • We accept Mastercard, Visa, Discover, American Express, Paypal, Cash, Money Orders.
                • Prices are subject to change without prior notice.
                • Some items do have free shipping, are discounted or are on sale from time to time.

 

                • Viewing Orders
                • Orders can be viewed at anytime by going to your account. If you have not set an account up you can do so here.

 

          •  Updating Account Information
          • You can update your account anytime by going here.
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