Customer Service
- Shipping & Delivery
- Koi Shipping, Guarantee, Holding, etc
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- We do not ship to P.O. Boxes.
- We only ship within the Continental US, Hawaii, Alaska.
- Order placed before 12 pm EST M-F will generally go out the same day.
- Orders placed after 12 pm EST M-F or on weekends will go out the next business day.
- We ship all orders M-F even when our retail store is closed.
This map illustrates service schedules in business days as of 01/01/12 for UPS Ground shipments from our location in N.J.
Koi Shipping, Guarantee, Holding, etc
- All Returns must be made with in 7 days of the original purchase.
- No Guarantees on live fish. Please see Koi Shipping and Delivery.
- Potential 20% restock fee on dry goods.
- No returns on chemicals.
- No returns on electrical items.
- No returns on food unless it is unopened.
- No returns on pre-cut items.
- Refunds of shipping & handling if error is due to www.usakoi.com.
- We do not accept Credit Card or Debit Cards issued outside of the USA.
- Click to buy on www.usakoi.com.
- Call 856-881-7088 to place an order over the phone.
- Fax your orders to 856-881-7089.
- Email them to orders@usakoi.com.
- We accept Mastercard, Visa, Discover, American Express, Paypal, Cash, Money Orders.
- Prices are subject to change without prior notice.
- Some items do have free shipping, are discounted or are on sale from time to time.
- Orders can be viewed at anytime by going to your account. If you have not set an account up you can do so here.
- You can update your account anytime by going here.
