Customer Service


Shipping & Delivery
  • We do not ship to P.O. Boxes.
  • We only ship within the Continental US, Hawaii, Alaska.
  • Order placed before 12 pm EST M-F will generally go out the same day.
  • Orders placed after 12 pm EST M-F or on weekends will go out the next business day.
  • We ship all orders M-F even when our retail store is closed.

UPS Ground Map

This map illustrates service schedules in business days as of 01/01/12 for UPS Ground shipments from our location in N.J.


Koi Shipping, Guarantee, Holding, etc


Returns & Replacements
  • All Returns must be made with in 7 days of the original purchase.
  • No Guarantees on live fish. Please see Koi Shipping and Delivery.
  • Potential 20% restock fee on dry goods.
  • No returns on chemicals.
  • No returns on electrical items.
  • No returns on food unless it is unopened.
  • No returns on pre-cut items.
  • Refunds of shipping & handling if error is due to
  • We do not accept Credit Card or Debit Cards issued outside of the USA.




Payment, Pricing & Promotions
  • We accept Mastercard, Visa, Discover, American Express, Paypal, Cash, Money Orders.
  • Prices are subject to change without prior notice.
  • Some items do have free shipping, are discounted or are on sale from time to time.


Viewing Orders
  • Orders can be viewed at anytime by going to your account. If you have not set an account up you can do so here.


 Updating Account Information
  • You can update your account anytime by going here.