Refund policy

• All Returns must be made with in 7 days of the original purchase.
• No Guarantees on live fish. Please see Koi Shipping and Delivery.
• Potential 20% restock fee on dry goods.
• No returns on chemicals.
• No returns on electrical items.
• No returns on food unless it is unopened.
• No returns on pre-cut items.
• Refunds of shipping & handling if error is due to www.usakoi.com.
• We do not accept Credit Card or Debit Cards issued outside of the USA.